FAQ – Frequently Asked Questions

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When can I expect my order?

To keep our prices as low as possible for you, Miami Mode has products delivered to you directly from the manufacturer or supplier. That’s why delivery may take a little longer than you’re used to.

• Order Deadline: 12:00 PST
• Processing Time: Orders are prepared within 1–2 working days (Monday to Friday)
• Delivery Timeframe: Estimated shipping time is 5–7 working days (Monday to Friday)
• Complimentary Shipping: All orders within the United States qualify for free delivery

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The expected delivery time has passed—where is my order?

In most cases, orders arrive within the expected timeframe. Occasionally, delays happen.

Waited an extra 3 days beyond the original delivery estimate and still no package? 

 Send an email to: info@miami-mode.com We’ll track it down and get you updated ASAP.

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What are the shipping costs?

Zero. Nada. Free. Every order from Miami Mode ships 100% free across the U.S. — no minimum, no catch.

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How can I pay for my order?

We keep payments secure, simple, and trusted. Accepted methods:

• Visa
• Mastercard
• American Express
• Shop Pay
• Google Pay
• Apple Pay

All transactions are SSL-encrypted for your peace of mind.

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I’m missing some products—how is this possible?

Some orders ship in separate packages due to:

• Weight limits
• Different supplier locations

Don’t panic! Your full order is on its way. The rest usually arrives within 1–3 working days.

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What should I do if I receive a damaged parcel?

We’re sorry that happened—it’s rare, but it can occur during transit.

Here’s what to do:

1. Take clear photos of the damage (box + item)
2. Email us immediately at info@miami-mode.com with:
   • Your order number
   • Photos attached
3. Do NOT return the item yet — we need to review first

Our team will respond fast and find the best solution (replacement, refund, etc.).

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Returns & Exchanges

Bought the wrong size? Changed your mind? No problem.

Step 1: Contact us at info@miami-mode.com Step 2: We’ll guide you through the best option

If a return is needed:

• You cover return shipping (unless the item is defective or incorrect)
• Full details in our Return Policy

company information:

Store name: Miami Mode

Company name:  FLEX GLOBAL

Adress:  Tramstraat 52, 2551TW 's-Gravenhage, The Netherlands

E-mail: info@miami-mode.com

Phone number: (305) 555-0198