Privacy Policy

Last updated: October 2025

Miami Mode (“we”, “us” or “our”) operates an e-commerce store offering clothing and accessories to customers in the United States. Protecting your personal data and respecting your privacy is fundamental to how we conduct our business. This privacy policy explains how we collect and use your personal data when you use our website, purchase products, or interact with us. It also describes your rights and our obligations under applicable U.S. federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and other relevant state laws such as the Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), and Connecticut Data Privacy Act (CTDPA). Please read it carefully.

1. Who we are and contact details

Miami Mode is a trading name of Miami Mode Inc., a company registered in Delaware. We act as the data controller (or “business” under CCPA) for the personal information we collect via our online store and marketing activities. If you have any questions about this policy or wish to exercise your rights, please contact us:

• Email: info@miami-mode.com

2. Personal data we collect

We collect personal information that you provide directly, automatically through your interactions with our site, and occasionally from third parties. The types of data we collect include:

2.1 Data you provide

• Identification data such as your name, title and date of birth.
• Contact details including billing and delivery address, email address and telephone number.
• Account credentials such as username and password when you create an account.
• Order and transaction data including items purchased, payment method, delivery details and invoice records.
• Marketing preferences (e.g., whether you wish to receive promotional emails).
• Communications you send us (e.g., emails, chat messages, product reviews or responses to surveys).
• Complaints data: if you submit a complaint about how your data is used, we will collect your complaint details and our correspondence.

2.2 Data we collect automatically

When you visit our website, we automatically collect certain information from your device, including:

• Technical data such as your IP address, browser type, device identifiers, time zone, page interactions and error logs.
• Usage data such as pages viewed, time spent on pages, clicks and navigation patterns. We use this to understand how visitors use our site and to improve it.

2.3 Data from third parties

• Payment processors: we receive confirmation of payment status from our payment service providers but do not store your full card details.
• Analytics providers: we use Google Analytics to help us analyze website traffic (see Section 5). The service uses cookies to collect aggregated statistics about site usage; we do not receive information that personally identifies you.

3. How we use personal data and legal bases

We will only process your personal data when permitted by law. Below are the main purposes and the legal bases we rely on:

4. Disclosure of personal data

We may share your personal data with:

• Service providers who process data on our behalf, such as payment processors, logistics companies, IT support, marketing agencies and analytics providers.
• Regulators and authorities if required by law or to protect our rights.
• Professional advisers including lawyers, bankers, auditors and insurers.
• Successors: if our business is sold or merged, your data may be transferred to the new owners under strict confidentiality obligations.

We require all third parties to respect the security of your personal data and to process it in accordance with the law. Transfers outside the U.S. are subject to appropriate safeguards (e.g., Standard Contractual Clauses).

5. Cookies and similar technologies

A cookie is a small text file placed on your device when you visit a website. We use cookies and similar technologies (such as pixels and device fingerprinting) for the following purposes:

• Essential cookies that enable our website to function (e.g., keeping your session active or enabling shopping cart functionality). These are always active and cannot be disabled.
• Analytics cookies that help us understand how visitors use our site. We set these cookies only after informing you and providing an easy way to opt out.
• Performance and customization cookies that remember your preferences (e.g., language, region) to improve your experience.
• Marketing cookies that track your browsing habits and may be used to deliver personalized advertising (e.g., via third-party platforms such as Google Ads or social networks). These cookies will only be set with your explicit consent.

You can manage your cookie preferences at any time through our cookie banner, which allows you to accept, reject or customize cookies. Your browser may also allow you to block or delete cookies via settings. For more information on cookies and your choices, please see our Cookie Policy.

Google Analytics and tracking tools

We use Google Analytics to collect aggregated statistics about how visitors use our site. Google Analytics sets cookies (_ga, _gid and related identifiers) to distinguish unique users and track site usage for statistical purposes. We configure Google Analytics to anonymize IP addresses where possible. We provide transparency about their use and honor any consent preferences you set. You can opt out of Google Analytics by adjusting your cookie preferences or installing the Google Analytics Opt-out Browser Add-on.

Our website may also embed content from other services (e.g., social media plugins). These third parties may set cookies on your device when you interact with their content. We encourage you to review the privacy policies of these third-party services.

6. Retention of personal data

We will keep your personal data only as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting or reporting requirements. Retention periods vary depending on the nature of the data and the services provided. For example:

• Order and transaction records are kept for seven years to comply with IRS and financial regulations.
• Account data is retained while your account is active and for a reasonable period thereafter to handle queries or disputes.
• Marketing preferences are kept until you withdraw consent or opt out.
• Complaint records and consumer request correspondence are kept in accordance with applicable state law requirements.

When we no longer need your personal data, we securely delete or anonymize it.

7. Your rights

You have several rights under applicable U.S. state privacy laws (e.g., CCPA/CPRA, VCDPA, CPA, CTDPA). We respect these rights and will respond to your requests in a timely manner.

• Right to know/access: You can request a copy of the personal data we hold about you and information about how it has been used or shared.
• Right to correction: You can ask us to correct inaccurate personal data.
• Right to deletion: You can request deletion of your personal data in certain circumstances.
• Right to opt out of sale or sharing: You can opt out of the sale or sharing of your personal data for cross-context behavioral advertising.
• Right to limit use of sensitive personal information: You can limit certain uses of sensitive data (if collected).
• Right to non-discrimination: You will not be discriminated against for exercising your privacy rights.

How to exercise your rights

You may exercise any of the above rights by contacting us using the details in Section 1 or via our online request portal at miami-mode.com/privacy-request. We will verify your identity and respond within 45 days (extendable by another 45 days when reasonably necessary). If you believe that our processing of your personal data violates applicable law, you may file a complaint with your state Attorney General or relevant regulatory authority.

8. Complaints mechanism

Miami Mode provides an online complaint form on our website and accepts complaints via email or post. We will:

1. Acknowledge receipt of your complaint within 10 business days.
2. Investigate the matter, conducting reasonable and proportionate inquiries.
3. Inform you of our findings and any remedial action taken as soon as the investigation is complete.
4. Record the complaint and our response for compliance purposes.

If you are dissatisfied with our response, you may contact your state Attorney General or seek a judicial remedy.

9. Changes to this privacy policy

We may update this policy from time to time to reflect changes in our practices, technology or legal requirements. When we make material changes, we will notify you by updating the date at the top of this policy and, if appropriate, by other means such as a notice on our website or by email. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Further information

If you have any questions about this privacy policy or our data processing practices, please contact our Data Protection Officer using the details in Section 1. For general information about your privacy rights, you can visit:

• California: https://oag.ca.gov/privacy/ccpa
• Virginia: https://www.oag.state.va.us/consumer-protection
• Colorado: https://coag.gov/resources/colorado-privacy-act
• Connecticut: https://portal.ct.gov/AG/Sections/Privacy/Privacy

Do you have a question? We are available 7 days a week to answer all your questions!

If you want to return a product or have a question, we are here to help!

company information:

Store name: Miami Mode

Company name:  FLEX GLOBAL

Adress:  Tramstraat 52, 2551TW 's-Gravenhage, The Netherlands

E-mail: info@miami-mode.com

Phone number: (305) 555-0198